HEART – HEART

من القلب، لأجل الإنسانية – From the HEART, for Humanity

Cross-Cutting Commitments

Across all programs and operations, HEART integrates core commitments that guide its humanitarian action, including gender equality and inclusion, accountability to affected populations (AAP), and a strong Do No Harm approach. The organization aligns its work with the Sustainable Development Goals (SDGs)—particularly Goals 3 (Health), 4 (Education), 5 (Gender Equality), and 17 (Partnerships)—and applies robust Monitoring, Evaluation, Accountability, and Learning (MEAL) systems to ensure quality, learning, and continuous improvement

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من القلب، لأجل الإنسانية – From the HEART, for Humanity

Guided Values

We are guided by the core humanitarian principles of humanity, neutrality, independence and impartiality, HEART ensures that all interventions uphold international humanitarian law and globally recognized standards while promoting dignity, resilience and sustainability.

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من القلب، لأجل الإنسانية – From the HEART, for Humanity

Empowering Communities

We empower communities to lead their own change,
building capacities that transform need into strength and action into sustainability.

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من القلب، لأجل الإنسانية – From the HEART, for Humanity

Strengthening Impact Through Partnerships

The organization views partnerships as a key mechanism to maximize humanitarian impact and ensure principled and coordinated responses.

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من القلب، لأجل الإنسانية – From the HEART, for Humanity

What We Do

Who We Targeting

HEART helps populations that affected by conflict & displacement with particular focus on women and children, elderly persons, people with special needs and disabilities, and other vulnerable groups. In addition, HEART places strong emphasis on supporting Internally Displaced Persons (IDPs), refugees, and host communities in both urban and rural areas across Sudan.

Emergency Response

Providing timely emergency assistance to save lives and reduce suffering.

Health and Nutrition

Supporting access to essential health and nutrition services for vulnerable groups.

Education

Promoting inclusive and quality education in crisis‑affected communities.

Water, Sanitation, and Hygiene (WASH)

Ensuring safe water, adequate sanitation, and improved hygiene to protect health and prevent disease.

Protection & Psychosocial Support

Strengthening humanitarian protection for the most vulnerable, including protecting children and at‑risk groups from violence, exploitation, and neglect.

Livelihoods & Community Empowerment

Enhancing the capacities of local communities and their institutions through vocational training, entrepreneurship, and support for economic recovery.

Where We Work

Geographical coverage

HEART is headquartered in Khartoum with operational offices in Gederaif, Khartoum, Kassala, Alshamaliya, Blue Nile, Sinnar, Darfur states, and South Kordofan.

Since 2022

Our Identity & Purposes

From the Heart , for Humanity

HEART (Humanitarian Empowerment and Relief Team) is a voluntary, independent, non-profit, non-political, and non-religious organization based in Sudan. Founded by experienced professionals, HEART is committed to delivering ethical, sustainable, and locally led humanitarian responses in times of crisis and beyond. Guided by international humanitarian law and national regulations, HEART works to empower vulnerable communities through integrated interventions in relief, health, education, protection, and livelihoods. Our mission is rooted in dignity, resilience, and inclusive development. HEART’s visual identity reflects its values: a red heart containing a world map symbolizes global compassion; a glowing candle sheltered inside a humble tent represents hope, learning, and protection in the darkest moments. Together, they embody our commitment to humanity—wherever it is needed most.

Emergency Relief

Health and Nutrition

Protection & Psychosocial Support

Education

Water, Sanitation, and Hygiene (WASH)

Livelihoods & Community Empowerment

Latest News

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26Jan 2026

Workshop on the Organization’s Vision for Community Empowerment

The Humanitarian Empowerment and Relief Team (HEART) held a workshop, with partial attendance via the Zoom platform.

The workshop aimed to:

Align understanding of the organization’s vision and mission.
Strengthen the professional and ethical foundation of the work environment.

This workshop comes as part of enhancing the team’s readiness to carry out its duties with a high level of professionalism, teamwork, and respect for humanitarian principles, drawing on the founders’ accumulated experience.

We look forward to this workshop being a strong boost toward building a capable team that can make a real impact in serving people.

From the HEART 🤍, for Humanity

Uncategorized

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ETHICAL & GOVERNANCE POLICIES

Clear principles guiding our path of integrity

Principles that define our integrity and guide our decisions

HEART’s Anti-Corruption & Anti-Fraud Policy

HEART’s Emergency and Disaster Response Policy

HEART’s Partnerships and Coordination Policy

HEART’s Safeguarding Policy

HEART is committed to protecting all beneficiaries, staff, and partners from any form of abuse, exploitation, or neglect.
Safeguarding is a shared responsibility and is integrated into all programs and activities from design to implementation.
The policy ensures safe, confidential reporting mechanisms and timely, appropriate responses to safeguarding concerns.
It promotes a culture of prevention, accountability, and duty of care, upholding dignity and human rights for all.

Policies

HEART’s Code of Conduct Policy

HEART sets clear standards of ethical and professional behavior for all staff and partners.
The policy promotes integrity, respect, and accountability in all actions and decisions.
It defines acceptable conduct and prevents misconduct, abuse of power, and conflicts of interest.
Compliance with the Code ensures trust, responsibility, and organizational credibility.

Policies

HEART’s Anti-Corruption & Anti-Fraud Policy

HEART maintains zero tolerance for corruption, fraud, bribery, and misuse of resources.
The policy promotes transparency, integrity, and responsible management of funds and assets.
It establishes clear controls, reporting mechanisms, and consequences for violations.
Compliance safeguards donor trust, organizational credibility, and humanitarian impact.

Policies

HEART’s Humanitarian Protection Policy

HEART is committed to protecting affected populations from violence, abuse, and rights violations.
The policy integrates protection principles across all programs and operational decisions.
It prioritizes safety, dignity, and meaningful access to assistance.
Protection actions are guided by accountability, inclusion, and do-no-harm principles.

Policies

HEART’s Emergency and Disaster Response Policy

HEART provides timely, coordinated, and needs-based responses to emergencies and disasters.
The policy guides preparedness, rapid response, and early recovery actions.
It ensures flexibility, coordination, and efficient use of resources during crises.
All responses prioritize lifesaving assistance, dignity, and accountability.

Policies

HEART’s Partnerships and Coordination Policy

HEART values partnerships as a key approach to maximize humanitarian impact and effectiveness.
The policy promotes principled coordination with local, national, and international actors.
It ensures clear roles, shared accountability, and alignment with humanitarian standards.
Effective partnerships strengthen access, efficiency, and community-centered responses.

Policies